Presented by

Rae Karimjee - City University

Brief description

How do you retain the personal touch when most communication happens by email or via the website?  Is customer service better or worse with the advent of technology in our services?  This interactive workshop will explore these issues and provide an opportunity for participants to share their experiences. 

Slides and materials

When they are available on the AGCAS website, there will be a link to them here.

What I learned - views from people who attended

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Discuss the session

Interesting ideas? Want to discuss issues raised by this session? Please add your comments and thoughts to this section. Anything goes, so long as it is related to the topic of the session and complies with the wiki's good use policy. You do not need to have attended the session to participate!